I contacted my dealer (Valley Scooters) several weeks ago about getting a new carb because I have had so many problems with starting/running even after it's been cleaned, etc. They forwarded my info on to Roketa. Last week, I was unsure weather I would ever see the carb, so I decided to order it online direct from Roketa. First I called and spoke to a lady. I told her I was wary to use the online system and she said she would check to see if the parts I needed were in stock. She said they have pretty much everything for my model except for windshields. I asked if she could take my information and she said no, that I would have to use the online system. I heard from more than a few sources that it is a joke and they just take your money and you never see your parts, so I looked at the cost of the carb and decided to test it with something much less expensive. I needed a couple exhaust bolts and I ordered four of them so I would have spares. Yesterday my carburetor arrived. It was at no cost to me provided under warranty. When I got home last night, there was a UPS notice on my door that they had another package from Goldenvale. I assume it's my exhaust bolts.
I know many parts for the various Roketa models and the TANKs are compatible. If you have not tried using Roketa as a parts source lately, you might try again. As with their assembly process, I believe they are slowly making company-wide improvements that will only benifit them in the future. They have IMHO a long way to go, but better is still progress.
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